Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
~ Tony Hsieh, entrepreneur, former CEO of Zappos

He created a great company. He clearly had amazing gifts to share.

Yet he struggled with addiction and his own mental health.

Not one of us is immune.

Each of us can treat others better, especially those living at society’s margins: the homeless, the mentally ill, the addicts.

You could do a lot worse than merely following Tony’s insight in every word you utter on the air, in every exchange with listeners on the phone or in person.

How you make people feel matters the most.



(Tony died Nov. 27, 2020)