The Power of Surprise


If you think you don’t have the means to do something like this, you’re just not using your imagination.

Not the ATM machine…

the personalized response to need.

You can certainly do that with your employees, and even your listeners — if you put in a little time and effort to truly make it meaningful to each individual recipient.

It’s amazingly powerful.

It’s remarkable because it is so completely unexpected.

Doesn’t that make it worth it?


*Thanks to my great friend, Kim Watson, for sharing this link with me.