The Nordstrom Way

A peek inside their employee handbook

…the Nordstrom Employee Handbook.

From it’s founding, all new employees were given a Nordstron Employee Handbook.

It consists of these 75 words:

Welcome to Nordstrom

We’re glad to have you with our Company. Our number one goal is to have you provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to reach them.

Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.

You could do worse than mimic the best…