“Manners matter, but at the end of the day, politeness is cold comfort.
Politeness is rote memory. It comes from the mind, not the heart. And people can feel that — both the giver and the receiver can sense the shallowness of the interaction.
But kindness is all heart. When we are kind, we are sharing the light within us to make another person’s burden a little lighter.
Not because it’s the mannerly thing to do. But because it’s a human thing to do. And when we interact with people in this whole-hearted way, it can lift the vibrations of the entire room.”
— Dr. Laura Berman