It Can Be Taught

And it can immediately improve things at your station!


I was at a client’s station recently and the level of dysfunction I observed the very first day was part of why I was hired.

Sniping and finger-pointing department heads…

Resentment so strong there was active support for the other’s failure, even if it meant failure for all.

Sometimes I think I’m as much therapist as consultant.

I’ve got good news for you, though, if this sounds a bit too familiar: empathy training.

Empathy can be taught.

The proof is offered HERE.

It’s another reason THIS COUNTRY is so often called the happiest in the world.

The easiest thing any GM can do is simply ignore the dysfunction, pretend it’s not affecting anyone’s performance, but we both know that’s not true.

Lead, don’t follow.

Attack this head on and start working on the long term solution.

And if you need help, call me.