Watch this. It’s not long:
Ok, did you get that?
- Ask a micro-Yes question: “Do you have 5 minutes to talk about how that last conversation went?”
- Give you data point. Give specifically what you heard cutting out all words that aren’t objective.
- The impact statement: How the data point affected you gives a sense of purpose, meaning and logic.
- End with a question. This creates commitment rather than just compliance.